ALLVOICE NET LLC United States

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General office

ALLVOICE NET LLC
19651 Schoolcraft Rd.
Detroit
MI ,48223
United States

Phone: 3132738444
Phone: 3137725112
Site: http://www.allvoice.net

Contact Person

Nedal Tamimi / CEO
Phone: 3137725112
Phone: 3137725112

Hardware
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
SIP Billing
VoIP Billing Software Provider
Voip consulting
Voip Termination ISP

Billing Software
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Consultancy Services
Gatekeepering
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Installation and Support Services
IP devices
Matrix
Outsourced Billing
Partnering for Origination and Termination
PC to Phone
Phone To PC
Phone To Phone
Project Mangement Services
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration
Termination
Web To Phone

Antek
Audiocodes
Blue Lava Prorietary 2 & 4 Port Analog VoIP Gateways
Cisco Systems
Clarent
CPM
D-TAC
Dialogic Based
DSG
Huawei VoIP Products
Lucent
Mera
Micronet
Mosa
NACT
net.com
Netvox
Nicstel
Nuera
QiiQ
Quintum
Senao
Sonus Network
Telica
UOL
Vegastream
vFone
Welltech
Yoda

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Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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