Alliance IP Networks Guatemala

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General office

Alliance IP Networks
3a. Av. 12-38, Zona 10, Paseo Plaza, Of. 403
Guatemala
,1010
Guatemala

Phone: 50223875900
Phone: 50240267153
Site: http://www.alllianceip.net

Contact Person

Sergio Juarez / Account Manager
Phone: 50223875900
Phone: 50240267153

Hardware
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
Voip consulting

Billing Software
Call Routing VoIP Solutions
Gatekeepering
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Installation and Support Services
IP devices
Partnering for Origination and Termination
Project Mangement Services
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration
Termination
Voice and Video Conferencing

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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