All World Communications, Inc. United States

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General office

All World Communications, Inc.
Brooklyn
NY
United States

A-Z Termination
International VoIP Wholesale Provider
wholesale VoIP
Wholesale VoIP Carrier

VoIP Service

Not data

Wholesale VoIP services

Conveyance Telecom, LLC

Nordfon LLC

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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