Aljazira Pakistan
General office
Aljazira
mugil satreet
Lalamusa
Punjab ,45214
Pakistan
Phone: +966530716762
Phone: +966546775542
Contact Person
Shakeel Ahmed / owner
Phone: +966530716762
Phone: +966546775542
Aljazira
mugil satreet
Lalamusa
Punjab ,45214
Pakistan
Phone: +966530716762
Phone: +966546775542
Contact Person
Shakeel Ahmed / owner
Phone: +966530716762
Phone: +966546775542
- FREE Callshop Software
Not data
Not data
Not data
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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