Alianza Mexico

Alianza Global Communication Services is a communications provider offering Voice Over Internet Protocol (VoIP) telephony services, a less expensive alternative to traditional phone services, to businesses throughout Mexico. By harnessing the power and fa

Alianza Global Communication Services is a communications provider offering Voice Over Internet Protocol (VoIP) telephony services, a less expensive alternative to traditional phone services, to businesses throughout Mexico. By harnessing the power and far-reaching scope of the Internet, Alianza offers customers VoIP telephony services right over their existing broadband networks, which means that instead of using a traditional phone-line infrastructure, customers can enjoy a more cost-effective local or long distance solution right over the Internet--to the U.S. or anywhere else in the world.Alianza helps its customers bridge their phone systems over the Web, totally avoiding the use of traditional telephone lines. Customers make calls, and their voice is sent as a data file to Alianza`s main hub, then sent back out as a data file to the call recipient, who hears a regular voice. It`s a seamless telephony experience for the user, but less expensive, and right over their existing broadband infrastructure.With VoIP, Alianza can easily manage the whole process with a Web-based interface. Using the Alianza communication network, customers from around the world now have a full-service VoIP solution that gives them access to high-quality long distance services while dramatically reducing their phone costs--whether they call across town or around the globe.

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Alianza
Av. Insurgentes Sur #813 ? 507, Colonia Napoles
Mexico
D.F. ,3810
Mexico

Phone: +52 (55) 55 36 37 50
Site: http://www.alianza.com
  • Internet Telephony Service Provider
  • Hosted VoIP billing service provider
  • Hardware
  • Phone To Phone
  • Phone To PC
  • PC to Phone
  • Termination
  • Cisco Systems
  • Asterisk
  • Billing system of own development

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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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