Alaris Labs Russia

Alaris Labs is a vendor of billing and call routing solutions for wholesale VoIP and interconnect carriers.

Alaris Labs is a leading software development company of telecommunication carrier solutions. The company develops billing & routing systems and business automation tools for wholesale interconnect and voice transit operations. Alaris Labs has got more than 10 years of technological and marketing expertise in telecom business.

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General office

Alaris Labs
Nizhny Novgorod

Russia

Phone: +1.888.682.5416
Phone: +7.831.214.3021
Site: http://www.alarislabs.com

Billing and Routing Solution
VoIP Billing Software Provider
wholesale VoIP

Billing Software
Call Routing VoIP Solutions

Not data

GC ETC

ASTELNET LTD

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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