The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
uVOIPit LLC
uVOIPit is a retail international VoIP service and wholesale VoIP termination business. It started in February 2010, and LLC licensed in April 2010. Website: http://www.uvoipit.com
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