AL MADA Lebanon

the best for callshops and home users and companies

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General office

AL MADA
KORNISH AL MAZRA2A
BEIRUT
BEIRUT ,009611
Lebanon

Phone: +96170809031
Site: http://WWW.talk2globe.net
Contact Person

ali hijazi / CEO
Phone: +96170809031
Phone: +96170809031
  • did numbers provider
  • FREE Callshop Software
  • Hardware
  • Hosted PBX Service Provider
  • Hosted VoIP billing service provider
  • Incumbent PTT
  • International VoIP Wholesale Provider
  • Internet Fax Service Provider
  • Internet Telephony Service Provider
  • Internet VoIP and Video Conferencing Service Provider
  • Marketing Services
  • Mobile VoIP
  • Call shop solution
  • Cisco Systems
  • Our Own ASP Solution

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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Palestine GlobalCom

Global COM took the initiative to enhance the telecom services provided to both, the business sector and the families.

Our plans were set to utilize communications as a supportive and enabler factor and not a liability and a risk factor.

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