The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Softech Dialer is one of the leading Voip dialer specializing in Internet Telephony Solutions for various businesses, Our vision is to emerge as a major VoIP Dialer by integrating telephony system with the contemporary online world.