Akor United States

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General office

Akor
3440 Wilshire Blvd #230
Los Angeles
CA ,90010
United States

Phone: 800-660-1374
Phone: 562-556-5836

Contact Person

Victor Urias / President/CEO
Phone: 800-660-1374
Phone: 562-556-5836

International VoIP Wholesale Provider

Termination

Cisco Systems

None

RateMax

MinuteHub

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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