Airbank Limited United Kingdom

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General office

Airbank Limited
2nd Floor Karen House, 1-11 Baches Street
London
London ,N1 6DL
United Kingdom

Phone: +44 (0) 2072539628

Contact Person

Edward Finch / MD
Phone: +44(0)207 2539628

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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