Airbank Limited United Kingdom
General office
Airbank Limited
2nd Floor Karen House, 1-11 Baches Street
London
London ,N1 6DL
United Kingdom
Phone: +44 (0) 2072539628
Contact Person
Edward Finch / MD
Phone: +44(0)207 2539628
Airbank Limited
2nd Floor Karen House, 1-11 Baches Street
London
London ,N1 6DL
United Kingdom
Phone: +44 (0) 2072539628
Contact Person
Edward Finch / MD
Phone: +44(0)207 2539628
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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