Ahatelcom Bolivia

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General office

Ahatelcom
Miami Florida
Florida
,591
Bolivia

Phone: 51974017754
Phone: 59174017754
Site: http://ahatelcom.com

Contact Person

Jose Mendoza / Gerencia
Phone: 51974017754

Hardware
Hosted VoIP billing service provider
VoIP Billing Software Provider
Voip consulting

Billing Software
Call Relay VoIP Solutions
H.323 Softswitch & CPE
H.323 VoIP Gateway
SIP Softswitch & CPE
SIP VoIP Gateway
Termination

Cisco Systems
Quintum

Absolute
another
Telco Solutions Billing System
TeleCount Wholesale Billing
VoiceMaster

Sunnybell

latintree

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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