A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
Offer direct white route to Viet Nam termination with competitive rate
and high quality. 100% full CLI and Non CLI; ASR: 65%;
ACD: 13 minutes; PPD: 30s and Capicity 5000 calls.