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A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
Photon Telecoms Ltd
Photon Telecommunication Limited is a leading International provider of Telecom services, including carrier-to-carrier, carrier pre-selection, VoIP and pre-paid calling cards. With interests in Asia, America, Africa and Europe, our London-based company is
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