Afrotop Brazil
- Voip consulting
- Call Routing VoIP Solutions
- Cisco Systems
- Custom Open Source Billing Solution
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Telecomtrade
"Telecomtrade" trade system is dynamic developed company which offer complex of telecommunication services both for private individual and corporate clients.Constantly increasing demand influence on extension of voip market and as a result new sides of bu
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