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Shared Extension is when a group of agents has one and the same extension line. During the incoming call the phone will ring at several agents simultaneously.
Mirrored Extensions is when you have one and the same extension line on several phones, in example, in the office, at home and on the cell phone. So when someone calls your extension all you phone sets sharing the same extension will ring.
itCOM Group
itCOM Group is a leading Voice over IP Solution (VoIP Solution) Provider and System Integrator.It is dedicated to delivering Customer Management and Billing Solutions for entrepreneurs, carriers, VoIP Calling Card Operators and Corporate companies based o
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