The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Offer direct white route to Viet Nam termination with competitive rate
and high quality. 100% full CLI and Non CLI; ASR: 65%;
ACD: 13 minutes; PPD: 30s and Capicity 5000 calls.