AFROTOP Brazil
- Voip consulting
- Call Routing VoIP Solutions
- Cisco Systems
- Custom Open Source Billing Solution
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Shenzhen SKYLINE Techology Co. LtD
We are a manufacturer that R&D and professional manufacturing VoIP Terminal. There have VoIP Phone, VOIP GSM Gateway, VOIP FXS Port Gateway, Cross-Network Gateway RoIP , PSTN Bypass Gateway. recorder box. For more, welcome to our website:www.c
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