AfriGate Nigeria
AfriGate
Victoria Island
Lagos
Nigeria
Phone: +44 7745681263
Contact Person
Rob Hewitt / COO
Phone: +44 7745681263
Victoria Island
Lagos
Nigeria
Phone: +44 7745681263
Contact Person
Rob Hewitt / COO
Phone: +44 7745681263
- International VoIP Wholesale Provider
- SIP VoIP Gateway
- Huawei VoIP Products
- Proprietary
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Access Technologies
Access Technologies delivers business IP telephony and applications that integrate desktop and enterprise applications with voice communications in a streamlined system that is easy to deploy and manage.
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