AfriGate Limited United Kingdom

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General office

AfriGate Limited
Suite 580, 24-28 St Leonards Road
Windsor
Berkshire ,SL4 3BB
United Kingdom

Phone: 447745681263

Contact Person

Rob Hewitt / COO
Phone: +44 7745681263

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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