The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Keyhan Telecom Inc. is a wholesale carrier company that is specialized on termination and origination services for “mobile and landline around the globe. We are a wholesale carrier based in Toronto, Canada.