AFFO4N LTD Uganda
General office
AFFO4N LTD
Plot 7, Namuwongo Rd, Kampala - Uganda
Kampala
Uganda ,256
Uganda
Phone: 256714399227
Site: http://www.affo4n.net
Contact Person
Denis Kiwanuka / Manager
Phone: +256 714 399 227
Phone: +256 714 399 227
AFFO4N LTD
Plot 7, Namuwongo Rd, Kampala - Uganda
Kampala
Uganda ,256
Uganda
Phone: 256714399227
Site: http://www.affo4n.net
Contact Person
Denis Kiwanuka / Manager
Phone: +256 714 399 227
Phone: +256 714 399 227
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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