Aerus Systems Inc. United States

Aerus Systems is a premiere business solutions provider to the small and medium sized market. Utilizing best-of-breed technologies, Aerus Systems delivers a stable and secure virtual networking system, dynamic T1, bundled phone services, Internet access and hosted PBX (phone system). Scalable and flexible, you can now budget your IT and communications expenditures with no surprises. Saving time, energy and money, outsourced IT lets you focus on your core business. Aerus Systems isn't just your vendor; we are your partner, committed to your long-term success.

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General office

Aerus Systems Inc.
5810 Baker Road
Minnetonka
MN ,55345
United States

Phone: 888-312-3787
Phone: 952-746-5015
Site: http://www.aerussystems.com

Contact Person

stanley barton / ceo
Phone: 888-312-3787

Internet Telephony Service Provider
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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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