Aeris Communications United States

Aeris Communications was founded under the belief that consumers have the right to experience excellent customer service and have a choice in local service providers. The company began with one simple goal; offer high quality reliable products and services, provide excellent customer service and give customers the right to choose a provider because of their performance not because of their location. Today Aeris Communications stands by its convictions and is committed to showing customers that they can choose more cost efficient services without lowering their standards. There is a choice.Aeris Communications offers a full communications package including VOIP phone service, security system installation and monitoring, computers and networking products and services and much more. Whether it is business or residential, Aeris has the right solution for you with service you can rely on.

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General office

Aeris Communications
P.O. Box 994
Acworth
GA ,30102
United States

Phone: +1-877-406-4246
Phone: +1-404-460-9105
Site: http://www.aeriscommunications.com

Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider

Fax To Fax
Phone To Phone

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Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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