Advanced VoIP Telecom Dominican Republic

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Advanced VoIP Telecom
Fantino Falco 57
Santo Domingo
DN ,0
Dominican Republic

Phone: 18096831270
Site: http://www.advancedvoip.com.do

Contact Person

Celedonio Albarran / Administrative
Phone: 18096831270

Hosted VoIP billing service provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
Voip Termination ISP

Billing Software
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Consultancy Services
IP devices
Partnering for Origination and Termination
PC to Phone
Phone To PC
Phone To Phone
SIP Softswitch & CPE
SIP VoIP Gateway
Termination
Voice and Video Conferencing
Web Call
Web To Phone

Cisco Systems

Billing system of own development
Proprietary

XimVoip

Advanced VoIP Telecom

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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