Advanced Development & Design Mexico

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Advanced Development & Design
Hacienda de San Pedro 225
Leon
GTO ,37170
Mexico

Phone: +52 477 568 0290
Site: http://www.addmex.com

Contact Person

Luis Baz / Director General
Phone: +52 555 246 907
Phone: +52 530 057 684

Hardware
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Voip consulting
Wireless Broadband

Billing Software
Consultancy Services
Gatekeepering
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Installation and Support Services
IP devices
PC to Phone
Phone To PC
Phone To Phone
System Integration
Voice and Video Conferencing
Web Call
Web To Phone

Dialogic Based
Lucent
QiiQ
Quintum
Telica
VocalTec

Proprietary

Baja Phone

Advanced Development & Design

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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