ACTfone Maldives
General office
ACTfone
02-08 S.T.O. Trade Center
Male
,20188
Maldives
Phone: 9607776278
Site: http://www.actfone.com
ACTfone
02-08 S.T.O. Trade Center
Male
,20188
Maldives
Phone: 9607776278
Site: http://www.actfone.com
- International VoIP Wholesale Provider
- Installation and Support Services
- PC to Phone
- Phone To PC
- Phone To Phone
- SIP VoIP Gateway
- System Integration
- Cisco Systems
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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