Accessglobal Communication Pty Ltd South Africa
Voip Service Provider Reseller
Total solution
call shop ,voipcallshop4skype ,calling card call back
tailor mad solution
General office
Accessglobal Communication Pty Ltd
23b Danie piennar
Bloemfontein
Other ,9310
South Africa
Phone: +27514369637
Phone: +27514369637
Site: http://www.voipcallshop.co.za
Contact Person
Niso Ben Attar / director
Phone: +27514369637
Phone: +27514369637
Accessglobal Communication Pty Ltd
23b Danie piennar
Bloemfontein
Other ,9310
South Africa
Phone: +27514369637
Phone: +27514369637
Site: http://www.voipcallshop.co.za
Contact Person
Niso Ben Attar / director
Phone: +27514369637
Phone: +27514369637
- A-Z Termination
- Call shop solution
Not data
Not data
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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