Access Technologies United States

Access Technologies delivers business IP telephony and applications that integrate desktop and enterprise applications with voice communications in a streamlined system that is easy to deploy and manage.

Our IP server-based telecommunication systems deliver business telephony and applications that can increase employee productivity and reduce operating costs for any sized business- from small single site businesses to larger multi-site enterprises. Access Technologies has the expertise and capability to merge voice seamlessly into a fully integrated IT infrastructure all through one provider. We are a small minority and woman-owned business established in Albuquerque, New Mexico since 1995. We provide IT+ services involving Voice, Data, Wireless, Security, and Video networking- all managed and monitored 24/7 through NED- our exclusive remote management system.

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General office

Access Technologies
1301 Cuesta Arriba Ct. NE. Suite B.
Albuquerque
New Mexico ,87113
United States

Phone: +1 505 341-0202
Site: http://www.atisw.com

Contact Person

Tim Gorman / Vice President/ Owner
Phone: +1 505 341-0202

VoIP Billing Software Provider

Not data

Gafachi

1 voip.com

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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