Accela, Inc. United States
General office
Accela, Inc.
200 Crescent Court
Dallas
TX ,75201
United States
Phone: +12146613140
Phone: +126327295621
Contact Person
Brad Port / VP Sales
Phone: +12142702103
Accela, Inc.
200 Crescent Court
Dallas
TX ,75201
United States
Phone: +12146613140
Phone: +126327295621
Contact Person
Brad Port / VP Sales
Phone: +12142702103
- Hardware
- International VoIP Wholesale Provider
- Internet Telephony Service Provider
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- Voip Termination ISP
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- Proprietary
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
CMS Telecom
CMS Telecom has assembled a highly experienced professional staff with many years of experience that can bring you the best solutions in this rapidly changing, high-technology world for your telephone systems, networks, computer systems and more. Our mana
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