ACCELA Communications Philippines, Inc. Philippines

Accela, Inc.provides innovative products and services to businesses of all sizes. Each Accela offering optimizes expenditures which your business is already making. Accela''s experienced professionals create immediate benefits for your business with no ca

VoIP Advantage
VoIP Enabled Contact Centers

• Crystal clear, reliable calling at up to 40% off of your current calling plan
• No single points of failure for maximum possible up
time via redundancy
• 24/7 tech support provides around the clock network
monitoring and response

VoIP Spectrum
Accela’s Hosted IP PBX

• Single source solution including internet access, local and long distance
• The latest in voice mail, auto attendant, conference and PBX features
• Immediate, superior deployment with unparalleled, on going savings

VoIP DIAL
Accela’s Soft Dialer

• Web based/remote access to list management and integrate with most CRMS
• Tri tone, Voice mail, Invalid number detection with call recording available
• Real-time monitoring available for training and supervision purposes

TELEBLOCK

Federal Regulation Call Compliance

• Accela’s global VoIP network is certified with TeleBlock®
• Accela network soft switches have proven 100% effective with Teleblock®
• Accela’s customers offered access to a failsafe level of compliance to adhere to state and federal “Do Not Call” laws.

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ACCELA Communications Philippines, Inc.
26th/F Yuchengco Tower
Makati City
,1200
Philippines

Phone: +6327295622
Site: http://www.accela-inc.com
Contact Person

Alexander Bisuna
Phone: +6327295622
Phone: +639175588942
  • International VoIP Wholesale Provider
  • Internet Telephony Service Provider
  • Internet VoIP and Video Conferencing Service Provider
  • Voip consulting
  • Voip Termination ISP
  • Wholesale VoIP Carrier
  • Call Back
  • Call shop solution
  • Hosted VoIP
  • Installation and Support Services
  • Polycom
  • Sip Trunking
  • Termination
  • Virtual PBX
  • Cisco Systems
  • Proprietary

Providers in database: 6433
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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