Abiotel Czech Republic
General office
Abiotel
28.rijna 153
OSTRAVA
,70200
Czech Republic
Phone: +420 597 603 603
Site: http://www.abiotel.cz
Abiotel
28.rijna 153
OSTRAVA
,70200
Czech Republic
Phone: +420 597 603 603
Site: http://www.abiotel.cz
- Internet VoIP and Video Conferencing Service Provider
- SIP VoIP Gateway
- Cisco Systems
- None
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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