ABAtel Switzerland
- Internet Telephony Service Provider
- Sip Trunking
- SIP VoIP Gateway
Not data
Not data
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
FL Connect Telecom Services GmbH
The FL-Connect Story:
it all began in 1998 als a private company.
Founder and CEO Daniel Floeckinger was creating solutions for Distributors and alternative Carriers.
Nowadays its much more. We created solutions for enterprise and carrier
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