Abaco Consultores, S.A. Venezuela

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General office

Abaco Consultores, S.A.
CC. Lomas de la Lagunita, Urb, la Lagunita
Caracas
Miranda ,1083
Venezuela

Phone: 2123111101
Phone: 4122289176
Site: http://www,abacovoip.com.ve

Contact Person

Richard Maurice / Director
Phone: 2123111101
Phone: 4122289176

Hardware
SIP Billing
Voip consulting

Installation and Support Services
IP devices
Phone To PC
Phone To Phone
SIP VoIP Gateway
Web Call
Web To Phone

2N
Audiocodes
Cisco Systems
Quintum
vFone

None

Fonlogic C.A.

hansthom C. A.

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Cyber Connect is a Randburg based Internet Service Provider (ISP) that provides the most reliable customised internet access solutions necessary to best meet the needs of SMEs.