Aastra Telecom (UK) Limited United Kingdom

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General office

Aastra Telecom (UK) Limited
B3, Armstrong Mall, Southwood Business Park
Farnborough,
Hampshire ,GU14 0NR
United Kingdom

Phone: 1252532100
Site: http://www.aastra.co.uk

Hardware
Hosted VoIP billing service provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
SIP Billing
VoIP Billing Software Provider
Voip consulting
Voip Termination ISP
Wireless Broadband

System Integration
Termination
Voice and Video Conferencing
Web Call

Dialogic Based

IP Phone

Aastra Telecom (UK) Limited

Worldfone Communications

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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