Aarvy Online Stores Pvt. Ltd. United States

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Aarvy Online Stores Pvt. Ltd.
Plot 39, III Floor, Nr.Image Hosp. Vittalrao Nagar, Madhapur, Hitec City
Hyderabad
Andhra Pradesh ,500081
United States

Hardware
Hosted VoIP billing service provider
Internet Telephony Service Provider
Voip Termination ISP

IP devices
PC to Phone
Phone To Phone
Web To Phone

Audiocodes
Cisco Systems
Welltech

Billing system of own development
IP Phone

VoIPCall

Aarvy LLC

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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