Aarvy LLC United States
- Hardware
- Hosted VoIP billing service provider
- Internet Telephony Service Provider
- Voip Termination ISP
- IP devices
- PC to Phone
- Phone To Phone
- Web To Phone
- Audiocodes
- Cisco Systems
- Welltech
- Billing system of own development
- IP Phone
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Netring Telekom Hungary
NETRING Telekom is a telecommunications company that provides to its customers worldwide high quality long distance telephone and - if necessary - fax connections at really fair prices. All NETRING networks users get access to various telecommunications s
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