The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
VirPhone is a voice carrier network, providing a complete portfolio of services and solutions. We are proud of our quality of service to clients and resellers. Helping our reseller do what they do best, and letting us deal with the rest.