A2ZONE Bangladesh

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A2ZONE
Dhaka
Dhaka
,1205
Bangladesh

Phone: 8801712004939
Contact Person

Arif Chowdhury / CEO
Phone: 8801712004939
  • Hosted VoIP billing service provider
  • International VoIP Wholesale Provider
  • VoIP Billing Software Provider
  • Voip consulting
  • Billing Software
  • Call Routing VoIP Solutions
  • Consultancy Services
  • E1 Bulk Wholeseller
  • H.323 Softswitch & CPE
  • Outsourced Billing
  • Partnering for Origination and Termination
  • Project Mangement Services
  • Cisco Systems
  • Quintum
  • another
  • Billing system of own development

Providers in database: 6433
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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