A2Z Telecoms B.V. Netherlands

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General office

A2Z Telecoms B.V.
Nicolaas Maesstraat 36-HS, 1071 RA Amsterdam, The Netherlands
Amsterdam
NH ,1071 RA
Netherlands

Phone: 31206721692
Phone: 31206721692
Site: http://www.a2ztel.com
  • International VoIP Wholesale Provider
  • Network Service Provider
  • Voip consulting
  • Voip Termination ISP
  • Consultancy Services
  • Partnering for Origination and Termination
  • Termination
  • Mera
  • Billing system of own development

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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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