A1 Quality Voice Bangladesh
General office
A1 Quality Voice
Mirpur-1, Dhaka
Dhaka
Dhaka ,1216
Bangladesh
Phone: +8801911343443
Site: http://bdsoftit.com/dialer
Contact Person
Md. Fazle Rabby / CEO
Phone: +8801911343443
A1 Quality Voice
Mirpur-1, Dhaka
Dhaka
Dhaka ,1216
Bangladesh
Phone: +8801911343443
Site: http://bdsoftit.com/dialer
Contact Person
Md. Fazle Rabby / CEO
Phone: +8801911343443
Not data
Not data
Not data
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
STS Solution Provider
Sercom Telecommunication`s mission is to guarantee secure and reliable communications for national and international companies, offering the best technology available at the most reasonable price.
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