A webteyiz voip service inc Turkey

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General office

A webteyiz voip service inc
Sogutlucesme cad 160/a Kadikoy
Istanbul
Turkey ,32119
Turkey

Phone: 902165655616
Phone: 902165655616
Site: http://www.webteyiz.com
  • Hosted VoIP billing service provider
  • International VoIP Wholesale Provider
  • Internet Telephony Service Provider
  • Internet VoIP and Video Conferencing Service Provider
  • Network Service Provider
  • SIP Billing
  • Billing Software
  • Call Relay VoIP Solutions
  • Call Routing VoIP Solutions
  • Fax To Fax
  • H.323 Softswitch & CPE
  • H.323 VoIP Gateway
  • H.323 Wireless/ GSM VoIP Solutions
  • Outsourced Billing
  • PC to Phone
  • Phone To PC
  • Phone To Phone
  • Project Mangement Services
  • SIP Softswitch & CPE
  • SIP VoIP Gateway
  • Termination
  • Voice and Video Conferencing
  • Web Call
  • Web To Phone
  • Audiocodes
  • Cisco Systems
  • Quintum
  • Billing system of own development
  • Custom Open Source Billing Solution
  • GSM-Central
  • VoiceMaster

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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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