a proyturk Turkey

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General office

a proyturk
sairarsi cad no 29/9
istanbul
,34380
Turkey

Phone: 902163566262
Site: http://www.proyturk.com

Contact Person

or?§un soykan / seo
Phone: 902163566262
Phone: 905553421111

Hardware
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
SIP Billing
VoIP Billing Software Provider
Voip consulting
Voip Termination ISP

Billing Software
Call Routing VoIP Solutions
E1 Bulk Wholeseller
Fax To Fax
H.323 Softswitch & CPE
H.323 VoIP Gateway
IP devices
PC to Phone
Phone To PC
Phone To Phone
SIP Softswitch & CPE
SIP VoIP Gateway
Termination
Voice and Video Conferencing
Web Call
Web To Phone

Audiocodes
Cisco Systems
Quintum

Billing system of own development
Custom Open Source Billing Solution

a proyturk telekom

alo.net

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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a proyturk Turkey

Silent Monitoring

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