5gtech.com United Kingdom

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General office

5gtech.com
Princes Way
London
,SW1
United Kingdom

Phone: +44 7900 572 355
Contact Person

Sinan Mahdi / Director
Phone: +44 7900 572 355
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Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution) The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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