2Ring Communications LLC United States

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2Ring Communications LLC
5555 Glenridge Connector
Atlanta
Georgia ,30342
United States

Phone: +1 404-257-4177
Phone: +1 866-551-8989
Site: http://www.2ringcommunications.com

Contact Person

Michael Franklin / President
Phone: +1 732-290-9132
Phone: +1 848-565-7374

Internet Telephony Service Provider
Hosted VoIP billing service provider
Voip Termination ISP
VoIP Billing Software Provider
Network Service Provider
Voip consulting

Phone To Phone
Gatekeepering
Web To Phone
Collaboration
Termination
Billing Software
Partnering for Origination and Termination
System Integration
Installation and Support Services

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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