295.ca Canada
295.ca is the proudly Canadian company providing a line of Internet home based services and value-added products. 295.CA is Canada
295.ca is the proudly Canadian company providing a line of Internet home based services and value-added products. 295.CA is Canada
General office
295.ca
30 Duke St W Suite 602
Kitchener
ON ,N2H3W5
Canada
Phone: 5195006766
Site: http://www.295.ca
Contact Person
Michael Brown / Director of Operations
Phone: 5195006766
295.ca
30 Duke St W Suite 602
Kitchener
ON ,N2H3W5
Canada
Phone: 5195006766
Site: http://www.295.ca
Contact Person
Michael Brown / Director of Operations
Phone: 5195006766
- Hardware
- Hosted VoIP billing service provider
- Incumbent PTT
- International VoIP Wholesale Provider
- Internet Telephony Service Provider
- Internet VoIP and Video Conferencing Service Provider
- Network Service Provider
- SIP Billing
- VoIP Billing Software Provider
- Voip consulting
- Voip Termination ISP
- Billing Software
- Call Relay VoIP Solutions
- Call Routing VoIP Solutions
- Collaboration
- Consultancy Services
- Data Conferencing
- E1 Bulk Wholeseller
- Gatekeepering
- H.323 Softswitch & CPE
- H.323 VoIP Gateway
- Installation and Support Services
- IP devices
- Partnering for Origination and Termination
- PC to Phone
- Phone To PC
- Phone To Phone
- Project Mangement Services
- SIP Softswitch & CPE
- SIP VoIP Gateway
- System Integration
- Termination
- Web Call
- Web To Phone
- Cisco Systems
- Quintum
- another
- Billing system of own development
- Custom Open Source Billing Solution
- PortaSIP
- ProfitBilling
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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