1World Telecommunications Pty Ltd Australia
1WORLD
1WORLD
General office
1World Telecommunications Pty Ltd
Level 8, 20 Queen Street
Melbourne
VIC ,3000
Australia
Phone: +61 396 497 155
Site: http://www.1worldtelecom.com
Contact Person
TK Ong / MD
Phone: +61 396 497 155
Phone: +61 403 252 773
1World Telecommunications Pty Ltd
Level 8, 20 Queen Street
Melbourne
VIC ,3000
Australia
Phone: +61 396 497 155
Site: http://www.1worldtelecom.com
Contact Person
TK Ong / MD
Phone: +61 396 497 155
Phone: +61 403 252 773
- International VoIP Wholesale Provider
- Phone To Phone
- Fax To Fax
- Termination
- Partnering for Origination and Termination
- Cisco Systems
- Clarent
- Java Based own system
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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