1TouchTone.com United States
1TouchTone has been in the telecommunications and technology business since 1986. Information technology hardware solutions were the first products offered in 1986. Later, in 1992, communication services were first offered. By 1995, 1TouchTone was one of
1TouchTone has been in the telecommunications and technology business since 1986. Information technology hardware solutions were the first products offered in 1986. Later, in 1992, communication services were first offered. By 1995, 1TouchTone was one of the largest paging wholesalers in the midwest. At the same time, cellular and wireless services were added to the portfolio of products. In 2001. Competitive Local Exchange Carrier status was achieved and we were licensed to provide local dial tone services. In 2003, we entered the broadband communications market.
1TouchTone.com
57644 Gala
Washington
MICHIGAN ,48094
United States
Phone: +1 586-697-4330
Site: http://www.1touchtone.com
Contact Person
David Thiery / President
Phone: +1 586-697-4333
- Internet Telephony Service Provider
- Internet VoIP and Video Conferencing Service Provider
- IP devices
- PC to Phone
- Phone To PC
- Phone To Phone
- SIP Softswitch & CPE
- SIP VoIP Gateway
- Web Call
- Web To Phone
- Cisco Systems
- another
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Top countries:
United States 1294
India 440
United Kingdom 425
Canada 348
Bangladesh 338
China 142
Pakistan 134
Australia 133
Spain 123
Russia 114View all countries