1Teleglobal Poland

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General office

1Teleglobal
Perkoza street
Gliwice
,44100
Poland

Phone: +48 601 288 018

Hardware
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
SIP Billing
VoIP Billing Software Provider
Voip consulting
Voip Termination ISP

Billing Software
Consultancy Services
Data Conferencing
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Installation and Support Services
IP devices
PC to Phone
Phone To PC
Phone To Phone
Voice and Video Conferencing
Web Call
Web To Phone

Cisco Systems

IP Phone

Premium Internet

Moran Management LTD.

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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